Book
Legendary service : the key is to care / Ken Blanchard, Kathy Cuff & Victoria Halsey.
"Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care."--Provided by publisher.
Record details
- ISBN: 9780071819046 (hardback) :
- Physical Description: xi, 161 pages ; 22 cm.
- Publisher: New York ; McGraw-Hill Education, [2014]
- Copyright: ©2014
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references. |
Search for related items by subject
| Subject: | Customer relations. Customer services > Management. Customer services. |
Available copies
- 1 of 1 copy available at Tsuga Consortium.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Stroud Branch | 658.812 Bla | 31681002559078 | NONFIC | Available | - |
| LDR | 01318nam a2200277 i 4500 | ||
|---|---|---|---|
| 001 | 167798 | ||
| 003 | TSUGA | ||
| 005 | 20140404153730.0 | ||
| 008 | 140404s2014 nyu b 000 0 eng | ||
| 020 | . | ‡a9780071819046 (hardback) : ‡c$25.95 | |
| 090 | . | ‡a658.812 Bla | |
| 100 | 1 | . | ‡aBlanchard, Kenneth H. |
| 245 | 1 | 0. | ‡aLegendary service : ‡bthe key is to care / ‡cKen Blanchard, Kathy Cuff & Victoria Halsey. |
| 264 | 1. | ‡aNew York ; ‡aToronto : ‡bMcGraw-Hill Education, ‡c[2014] | |
| 264 | 4. | ‡c©2014 | |
| 300 | . | ‡axi, 161 pages ; ‡c22 cm. | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 504 | . | ‡aIncludes bibliographical references. | |
| 520 | . | ‡a"Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care."--Provided by publisher. | |
| 650 | 0. | ‡aCustomer relations. | |
| 650 | 0. | ‡aCustomer services ‡xManagement. | |
| 650 | 0. | ‡aCustomer services. | |
| 700 | 1 | . | ‡aCuff, Kathy. |
| 700 | 1 | . | ‡aHalsey, Victoria. |
| 852 | . | ‡aINNISFIL ‡bLAKESHORE ‡h658.812 Bla | |
| 901 | . | ‡albk90113192 ‡bSystem Local ‡c167798 ‡tbiblio ‡soclc | |
