"Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care."--Provided by publisher.
Record details
ISBN:9780071819046 (hardback) :
Physical Description:print xi, 161 pages ; 22 cm.
Publisher:New York ; Toronto : McGraw-Hill Education, [2014]
Book
