Book
Be our guest : perfecting the art of customer service / by Disney Institute, with Theodore Kinni ; foreword by Tom Staggs. --
Record details
- ISBN: 1423145844
- ISBN: 9781423145844
- Physical Description: xvi, 208 p.
- Edition: Rev. and updated ed. --
- Publisher: New York : Disney Editions, c2011.
Content descriptions
| General Note: | "Updated 10th anniversary editon"--P. xv. |
| Bibliography, etc. Note: | Includes bibliographical references (p. 189-195) and index. |
| Immediate Source of Acquisition Note: | LSC 24.99 |
Search for related items by subject
| Subject: | Disney Institute. Customer services. Customer relations. Consumer satisfaction. Customer loyalty. Amusement parks > Customer services. Walt Disney World (Fla.) Disneyland (Calif.) |
Available copies
- 1 of 1 copy available at Tsuga Consortium.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Stroud Branch | 658.812 Be 2011 | 31681002840924 | NONFIC | Available | - |
Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.
