Book
Be our guest : perfecting the art of customer service / by Disney Institute, with Theodore Kinni ; foreword by Tom Staggs. --
Record details
- ISBN: 1423145844
- ISBN: 9781423145844
- Physical Description: xvi, 208 p.
- Edition: Rev. and updated ed. --
- Publisher: New York : Disney Editions, c2011.
Content descriptions
| General Note: | "Updated 10th anniversary editon"--P. xv. |
| Bibliography, etc. Note: | Includes bibliographical references (p. 189-195) and index. |
| Immediate Source of Acquisition Note: | LSC 24.99 |
Search for related items by subject
| Subject: | Disney Institute. Customer services. Customer relations. Consumer satisfaction. Customer loyalty. Amusement parks > Customer services. Walt Disney World (Fla.) Disneyland (Calif.) |
Available copies
- 1 of 1 copy available at Tsuga Consortium.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Stroud Branch | 658.812 Be 2011 | 31681002840924 | NONFIC | Available | - |
- Grand Central PubExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions:
- Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar)
- One Little Spark! Mickey's Ten Commandments and The Road to Imagineering (By Disney Legend Marty Sklar)
- Magic Journey: My Fantastical Walt Disney Imagineering Career (By Kevin Rafferty)
- Travels with Walt Disney: A Photographic Voyage Around the World (By Jeff Kurtti)
- Eat Like Walt: The Wonderful World of Disney Food (By Marcy Carriker Smothers)
- Walt Disney: An American Original (By Bob Thomas)
- Disney A to Z: The Official Encyclopedia, Fifth Edition (By Disney Legend Dave Smith)
- Disney Facts Revealed: Answers to Fansâ Curious Questions (By Disney Legend Dave Smith)
- Disney Trivia from the Vault: Secrets Revealed and Questions Answered (By Disney Legend Dave Smith)
- My Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King (By Alton Fitzgerald White)
- Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar)
- HARPERCOLL
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
