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Be our guest : perfecting the art of customer service  Cover Image Book Book

Be our guest : perfecting the art of customer service / by Disney Institute, with Theodore Kinni ; foreword by Tom Staggs. --

Kinni, Theodore B., 1956- (Added Author). Disney Institute. (Added Author).

Record details

  • ISBN: 1423145844
  • ISBN: 9781423145844
  • Physical Description: xvi, 208 p.
  • Edition: Rev. and updated ed. --
  • Publisher: New York : Disney Editions, c2011.

Content descriptions

General Note:
"Updated 10th anniversary editon"--P. xv.
Bibliography, etc. Note:
Includes bibliographical references (p. 189-195) and index.
Immediate Source of Acquisition Note:
LSC 24.99
Subject: Disney Institute.
Customer services.
Customer relations.
Consumer satisfaction.
Customer loyalty.
Amusement parks > Customer services.
Walt Disney World (Fla.)
Disneyland (Calif.)

Available copies

  • 1 of 1 copy available at Tsuga Consortium.

Holds

  • 0 current holds with 1 total copy.
Show All Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Stroud Branch 658.812 Be 2011 31681002840924 NONFIC Available -


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