From the former Secretary of Defence and author of the acclaimed #1 bestselling memoir, DUTY, comes a characteristically candid, urgent assessment of why big institutions are failing us and how good leaders can change them. Through his own experience and other examples of leadership (both successful and failed), Gates offers practical, nuanced advice for leaders at all levels of an organization, and for those who aspire to such a role. He brings the full weight of his wisdom, candour, and devotion to civic duty to inspire others to lead urgently needed change.