Book
Powerful conversations : how high-impact leaders communicate / Phil Harkins.
Record details
- ISBN: 1260019624 (pbk.)
- ISBN: 9781260019629 (pbk.)
- Physical Description: xvi, 192 pages : illustrations.
- Edition: [Revised edition].
- Publisher: New York : McGraw-Hill Education, [2017]
- Copyright: ©2017
Content descriptions
| General Note: | "With an all new preface from the author"--Cover. Includes index. |
| Formatted Contents Note: | Part I. The discipline of powerful conversations. Powerful conversations and high-impact leaders -- The structure and impact of powerful conversations -- The types of powerful conversations -- The swamp : getting into and out of bad conversations -- Difficult conversations -- Part II. Powerful conversations in practice. Powerful conversations and trust -- The agenda for change -- Passionate champions -- Retaining great people -- The voice of leadership -- Appendix. A powerful conversations toolbox -- Tool 1: Planning, conducting, and measuring powerful conversations -- Tool 2: The tower of power -- Tool 3: The leadership assessment instrument (LAI) -- Tool 4: The trust tool -- Tool 5: The change tool -- Tool 6: The retention tool -- Index. |
| Immediate Source of Acquisition Note: | LSC 25.95 |
Search for related items by subject
| Subject: | Communication in management. Leadership. Communication in organizations. |
Search for related items by series
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Lakeshore Branch | 658.45 Har 2017 | 31681020053484 | NONFICPBK | Checked out | 12/07/2025 |
- McGraw Hill
Powerful conversations breed powerful organizations
"Phil Harkins has it exactly right. To be a leader is to communicate powerfullyâas he does in this thoughtful book." âRobert B. Reich, Professor of Social and Economic Policy, Brandeis University
Business communications expert Phil Harkins helps Fortune 500 companies drive growth and increase productivity with his proven strategies. Now, this updated edition of his communications classic provides the insight and expertise you need to seize the competitive edge in your own industry.
Packed with goal-oriented strategies, tools, and real-life examples from some of todayâs top leaders, Powerful Conversations helps you advance both personal and organizational goals with every word you speak. This game-changing guide provides the tools you need to:
* Plan, conduct, and measure powerful conversations
* Use the âTower of Powerâ to coach employees
* Apply the four Cs of Trust: Clarity, Caring, Consistency, and Commitment
* Retain your best employees
* Determine your leadership competencies through the Leadership Assessment InstrumentMastering the three stages of a Powerful Conversationâfrom shared feelings and beliefs, to an exchange of wants and needs, to action steps and mutual commitmentsâwill help you better manage your interactions and enhance your leadership skills.
Personal and organizational success is driven by the right words used at the right time. Use Powerful Conversations to turbo-charge your career and make your company the envy of its industry.
