Book
Customer service training 101 : quick and easy techniques that get great results / Renée Evenson.
Record details
- ISBN: 9780814438916 (paperback)
- Physical Description: vii, 228 pages : illustrations ; 24 cm
- Edition: Third edition.
- Publisher: New York : American Management Association, [2018]
- Copyright: ©2018
Content descriptions
| General Note: | Subtitle from cover. Includes index. |
Search for related items by subject
| Subject: | Customer services. Customer relations. Employees > Training of. |
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Lakeshore Branch | 658.31245 Eve 2018 | 31681010085884 | NONFICPBK | Available | - |
| LDR | 01097cam a2200313 i 4500 | ||
|---|---|---|---|
| 001 | 294085 | ||
| 003 | TSUGA | ||
| 005 | 20130205093036.0 | ||
| 008 | 100518s2018 nyua 001 0 eng | ||
| 020 | . | ‡a9780814438916 (paperback) ‡c$35.95 | |
| 035 | . | ‡a(CaOWLBI)pr01288601 | |
| 040 | . | ‡aDLC ‡erda ‡cDLC ‡beng ‡dCaOWLBI | |
| 090 | . | ‡a658.31245 Eve 2018 | |
| 100 | 1 | . | ‡aEvenson, Renee, ‡d1951- ‡eauthor. |
| 245 | 1 | 0. | ‡aCustomer service training 101 : ‡bquick and easy techniques that get great results / ‡cRenée Evenson. |
| 246 | 3 | . | ‡aCustomer service training one hundred and one |
| 246 | 3 | . | ‡aCustomer service training one hundred one |
| 250 | . | ‡aThird edition. | |
| 264 | 1. | ‡aNew York : ‡bAmerican Management Association, ‡c[2018] | |
| 264 | 4. | ‡c©2018 | |
| 300 | . | ‡avii, 228 pages : ‡billustrations ; ‡c24 cm | |
| 336 | . | ‡atext ‡btxt ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 500 | . | ‡aSubtitle from cover. | |
| 500 | . | ‡aIncludes index. | |
| 650 | 0. | ‡aCustomer services. | |
| 650 | 0. | ‡aCustomer relations. | |
| 650 | 0. | ‡aEmployees ‡xTraining of. | |
| 852 | . | ‡aINNISFIL ‡bLAKESHORE ‡h658.31245 Eve 2018 | |
| 901 | . | ‡apr01288601 ‡bCaOWLBI ‡c294085 ‡tbiblio ‡soclc | |
