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personal
Blanchard, Kenneth H.
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Evenson, Renee 1951-
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Halson, Penrose
(1)
Henwood Hoen, Tory
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topic
Customer services
(6)
Customer relations
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1
Delivering knock your socks off service Performance Research Associates
Book
Performance Research Associates
Call number:
658.812 Per 2012
Publisher:
New York AMACOM c2012
ISBN:
0814417558
Edition:
224 p.
Location
Shelving Location
Call Number
Status
Location
Stroud Branch
Shelving Location
NONFICPBK
Call Number
658.812 Per 2012
Status
In process
0 of 1 copy available at Tsuga Consortium.
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2
What customers crave : how to create relevant and memorable experiences at every touchpoint
Book
Webb, Nicholas J. 1958-
Call number:
658.812 Web
Publisher:
New York : AMACOM, [2017]
ISBN:
0814437818
Phys. Desc.:
ix, 257 pages : illustrations
Location
Shelving Location
Call Number
Status
Location
Cookstown Branch
Shelving Location
NONFIC
Call Number
658.812 Web
Status
Available
1 of 1 copy available at Tsuga Consortium.
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3
Customer mania! : it's never too late to build a customer-focused company
Book
Blanchard, Kenneth H.
Call number:
658.812 Bla
Publisher:
New York ; Free Press, c2004.
ISBN:
0743270282 (hc)
Phys. Desc.:
x, 195 p.
Location
Shelving Location
Call Number
Status
Location
Stroud Branch
Shelving Location
NONFIC
Call Number
658.812 Bla
Status
In process
0 of 1 copy available at Tsuga Consortium.
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4
Legendary service : the key is to care
Book
Blanchard, Kenneth H.
Call number:
658.812 Bla
Publisher:
New York ; McGraw-Hill Education, [2014]
ISBN:
9780071819046 (hardback) :
Phys. Desc.:
xi, 161 pages ; 22 cm.
Location
Shelving Location
Call Number
Status
Location
Stroud Branch
Shelving Location
NONFIC
Call Number
658.812 Bla
Status
Available
1 of 1 copy available at Tsuga Consortium.
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5
Customer service training 101 : quick and easy techniques that get great results
Book
Evenson, Renee 1951-
Call number:
658.31245 Eve 2018
Publisher:
New York : American Management Association, [2018]
ISBN:
9780814438916 (paperback)
Edition:
Third edition.
Phys. Desc.:
vii, 228 pages : illustrations ; 24 cm
Location
Shelving Location
Call Number
Status
Location
Lakeshore Branch
Shelving Location
NONFICPBK
Call Number
658.31245 Eve 2018
Status
Available
1 of 1 copy available at Tsuga Consortium.
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6
Be our guest : perfecting the art of customer service
Book
Call number:
658.812 Be 2011
Publisher:
New York : Disney Editions, c2011.
ISBN:
1423145844
Edition:
Rev. and updated ed. --
Phys. Desc.:
xvi, 208 p.
Location
Shelving Location
Call Number
Status
Location
Stroud Branch
Shelving Location
NONFIC
Call Number
658.812 Be 2011
Status
Available
1 of 1 copy available at Tsuga Consortium.
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7
Value proposition design : how to create products and services customers want
Book
Osterwalder, Alex.
Call number:
658.4012 Ost
ISBN:
9781118968055
Phys. Desc.:
xxv, 290 pages : coloured illustrations ; 19 x 25 cm.
Location
Shelving Location
Call Number
Status
Location
Stroud Branch
Shelving Location
NONFICPBK
Call Number
658.4012 Ost
Status
Reshelving
1 of 1 copy available at Tsuga Consortium.
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8
In place of fear
Book
McPherson, Catriona 1965-
Call number:
FIC McPhe
Publisher:
London : Hodder & Stoughton, 2022.
ISBN:
9781529337969 (hardcover)
Phys. Desc.:
314 pages ; 25 cm
Location
Shelving Location
Call Number
Status
Location
Cookstown Branch
Shelving Location
FICTION
Call Number
FIC McPhe
Status
Available
1 of 1 copy available at Tsuga Consortium.
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9
The Arc
Book
Henwood Hoen, Tory
Call number:
FIC Henwo
Publisher:
New York : St. Martin's Press, 2022.
ISBN:
9781250276773 (hardcover)
Edition:
First edition.
Phys. Desc.:
340 pages ; 24 cm
Location
Shelving Location
Call Number
Status
Location
Lakeshore Branch
Shelving Location
FICTION
Call Number
FIC Henwo
Status
Available
1 of 1 copy available at Tsuga Consortium.
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10
The right sort of man
Book
Montclair, Allison
Call number:
FIC Montc
Publisher:
New York : Minotaur Books, 2019.
ISBN:
9781250178367 (hardcover)
Edition:
First edition.
Phys. Desc.:
320 pages ; 22 cm
Location
Shelving Location
Call Number
Status
Location
Stroud Branch
Shelving Location
FICTION
Call Number
FIC Montc
Status
Available
1 of 1 copy available at Tsuga Consortium.
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personal
Blanchard, Kenneth H.
(2)
Evenson, Renee 1951-
(1)
Halson, Penrose
(1)
Henwood Hoen, Tory
(1)
More
topic
Customer services
(6)
Customer relations
(5)
Social life and customs
(5)
Dating services
(3)
More
name
Disney Institute.
(1)
Jenner, Heather
(1)
Marriage Bureau
(1)
Morimoto, Shoji
(1)
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