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- Legendary service : the key is to care / by Blanchard, Kenneth H.; Cuff, Kathy.; Halsey, Victoria.;
Includes bibliographical references."Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care."--Provided by publisher.- Subjects: Customer relations.; Customer services; Customer services.;
- Available copies: 1 / Total copies: 1
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