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Legendary service : the key is to care / by Blanchard, Kenneth H.; Cuff, Kathy.; Halsey, Victoria.;
Includes bibliographical references."Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care."--Provided by publisher.
Subjects: Customer relations.; Customer services; Customer services.;
Available copies: 1 / Total copies: 1
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Case histories. [videorecording] / by Abbington, Amanda,1974-; Ashton, Zawe.; Atkinson, Kate.Case histories.Videorecording.; Coulter, Eric.; Glenaan, Kenny.; Harness, Peter,1976-; Isaacs, Jason,1963-; Little, Natasha.; Pharoah, Ashley.; Acorn Media (Firm); RLJ Entertainment.;
Series devised by Ashley Pharoah.Jason Isaacs, Amanda Abbington, Natasha Little, Zawe Ashton, Natasha Little.A tough guy with a soft heart, Jackson Brodie is a former Edinburgh cop trying to make a living as a private detective. But while he has a hard time paying his bills, he has no shortage of clients seeking his services. Some are parents looking for children and some are children looking for parents; some are worried about the future and some are seeking information about the past-an area that continues to haunt Brodie, too.PG.DVD; widescreen presentation (16:9); stereo.
Subjects: Atkinson, Kate.; Detective and mystery television programs.; Private investigators; Video recordings for the hearing impaired.;
© c2014., RLJ Entertainment,
Available copies: 1 / Total copies: 1
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A lesson in secrets / by Winspear, Jacqueline,1955-author.;
Maisie Dobbs' first assignment for the British Secret Service takes her undercover to Cambridge as a professor, and leads to the investigation of a murderous web of activities being conducted by the up-and-coming Nazi party.
Subjects: Detective and mystery fiction.; Novels.; Dobbs, Maisie (Fictitious character); Murder; Nineteen thirties; Women private investigators;
Available copies: 1 / Total copies: 1
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Captain America [videorecording] : the first Avenger / by Evans, Chris,1981-; Jones, Tommy Lee,1946-; Weaving, Hugo,1960-; Atwell, Hayley,1982-; Stan, Sebastian,1982-; Cooper, Dominic,1978-; McDonough, Neal.; Feige, Kevin.; Markus, Christopher.; McFeely, Stephen.; Johnston, Joe,1950-; Silvestri, Alan.; Paramount Pictures Corporation.; Marvel Entertainment, LLC.; Marvel Studios.; Paramount Home Entertainment (Firm);
Director of photography, Shelly Johnson ; editors, Jeffrey Ford, Robert Dalva ; music by Alan Silvestri.Chris Evans, Tommy Lee Jones, Hugo Weaving, Hayley Atwell, Sebastian Stan, Dominic Cooper, Neal McDonough, Derek Luke, Stanley Tucci.After being deemed unfit for military service, Steve Rogers volunteers to participate in an experimental program that turns him into Captain America, a Super Soldier. Now, as Captain America, Rogers joins forces with Bucky Barnes and Peggy Carter to wage war on the evil HYDRA organization, led by the villainous Red Skull.Canadian Home Video Rating: PG.DVD, widescreen presentation ; Dolby Digital 5.1; region 1, NTSC.
Subjects: Action and adventure films.; Superhero films.; Video recordings for the hearing impaired.; Feature films.; Captain America (Fictitious character); Superheroes; Good and evil;
For private home use only.
Available copies: 1 / Total copies: 1
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Birthing in good hands : holistic massage for pregnancy, labor, and babies / by Sutherland, Christine,1951-author.;
Includes bibliographical references and index."Learn to alleviate the discomforts of pregnancy with the power of touch. Christine Sutherland, co-founder of the Sutherland-Chan School of Massage Therapy, teaches the basics of maternity massage for healthier, happier pregnancies, for labor and delivery, and for babies. From conception through postpartum recovery, Christine's techniques will help pregnant women through every stage of pregnancy. Through stories, photographs, and illustrations, Christine shares her more than forty years of experience birthing babies in good hands. If you, your partner, daughter, sister, or friend is pregnant, or if you are a midwife, doula, nurse, doctor, or other health practitioner working with pregnant women, this book will guide you, step by step, into the world of holistic maternity massage."--
Subjects: Massage therapy.; Maternal health services.; Postnatal care.; Pregnant women; Prenatal care.;
Available copies: 1 / Total copies: 1
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KILLER JOE (Blu-ray) [videorecording]. by Mcconaughey, Matthew; Hirsch, Emile; Temple, Juno; Gershon, Gina; Church, Thomas Haden;
Matthew Mcconaughey, Emile Hirsch, Juno Temple, Gina Gershon, Thomas Haden Church.Blu-ray.OFRB rating: 18A.Joe Cooper is a Dallas detective who doubles as a hitman with the charm of a Southern gentleman. Chris hires Joe to kill his mother in order to collect her life insurance and pay off his debts. But when Chris is unable to pay for the service up front, Joe takes Chris's sister Dottie as a retainer until he can be paid.
Subjects: Drama.; Crime.; Suspense / Thriller.;
© 2012., Vvs Films,
Available copies: 1 / Total copies: 1
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Maybe for you / by McLaughlin, Nicole.;
Alexis Parker has had a lifetime of suffering. Now that she's completed her military service, Alexis is determined to make a fresh start as the marketing assistant at her brother's distillery, The Stag. She just didn't realise she'd have to work with Jake Cooper. During the spring festival tour, Jake finds Alexis' presence in the RV more distracting then he'd like to admit, even though he knows sleeping with her is the stupidest thing he could do. But he can't get enough of Alexis. What happens on the road stays on the road... until the evidence of their affair becomes apparent and they're thrown together in an untraditional marriage. Will Alexis and Jake finally be able to find happiness, and a family, together?
Subjects: Romance fiction.; Man-woman relationships; Women veterans; Whiskey; Automobile travel;
Available copies: 1 / Total copies: 1
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Neurodiversity For Dummies / by Marble, John,author.; Chabria, Khushboo,author.; Jayaraman, Ranga,author.;
"A quick and easy way to understand neurodiversity as written by neurodivergent people and our families. Neurodiversity For Dummies is your essential guide in understanding neurodivergent conditions like autism, ADHD, dyslexia, and more. This quick and easy guide is perfect for anyone needing to know more about neurodiversity. And that's all of us ... because recent estimates say that 15-20% of the world's population have some form of neurodivergence. Your life is filled with neurodivergent people that you know and love, whether you realize it yet or not. It's time to learn to support and include the neurodivergent among us, and to understand how neurodiversity impacts society and the workplace. This is for the neurodivergent person wanting to thrive in life, for parents and caregivers seeking success for their child, and for teachers who are working to make a difference in their students' lives. Filled with practical advice, Neurodiversity for Dummies also provides a helping hand to service providers, assistance for workplace managers and colleagues, and understanding for family members and friends. Imagine a world where we all understood ourselves better and appreciated more deeply the differences in others. No matter how your own brain thinks, Neurodiversity for Dummies is for you. Check out this jargon-free introduction for an essential overview. We believe in providing parents with better supports, empowering individuals with information, and shaping a world where we are all seen and understood. With an author team composed of neurodivergent individuals and parents writing together, Neurodiversity for Dummies is an example of the power of neurodiversity when put into action."--Publisher's description.
Subjects: Attention-deficit hyperactivity disorder.; Autism.; Dyslexia.; Neurodiversity.; Neurology.;
Available copies: 1 / Total copies: 1
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Super hummingbirds [videorecording] / by Clarkson, Patricia,narrator.; PBS Distribution (Firm),publisher.; Public Broadcasting Service (U.S.),publisher.;
Narrator, Patricia Clarkson.With high speed camerawork and breakthrough new science, we enter the fast-paced world of hummingbirds as never before. Speed is their middle name. Their lives are moving faster than the eye can see.E.DVD, region 1, widescreen (16x9) presentation; surround sound 5.1.
Subjects: Nature television program.; Video recordings for people with visual disabilities.; Wildlife television program.; Hummingbirds.;
For private home use only.
Available copies: 1 / Total copies: 1
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L Is for lawless / by Grafton, Sue,author.;
When Kinsey Millhone's landlord asks her to help deceased World War II vet Johnnie Lee's family find out why the military has no record of his service, she thinks it'll be a cinch. But she is about to meet her match in world-class prevaricators who take her for the ride of her life.
Subjects: Detective and mystery fiction.; Millhone, Kinsey (Fictitious character); Women detectives;
Available copies: 1 / Total copies: 1
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