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The hook : how to share your brand's unique story to engage customers, boost sales, and achieve heartfelt success / by Krevolin, Richard W.,1964-;
"Corporations can no longer just worship the bottom line. Consumers and customers want to be associated with brands that align with their values. For business success today, your company needs to tell a compelling story that creates engagement, word-of-mouth, and brand loyalty. The Hook gives you a proven methodology to create a compelling narrative, then shows you how to share your story with the world and get consumers and customers to listen to and remember your message"--Provided by publisher.LSC
Subjects: Branding (Marketing); Customer loyalty.;
Available copies: 1 / Total copies: 1
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Be our guest : perfecting the art of customer service / by Kinni, Theodore B.,1956-; Disney Institute.;
Includes bibliographical references (p. 189-195) and index.LSC
Subjects: Disney Institute.; Customer services.; Customer relations.; Consumer satisfaction.; Customer loyalty.; Amusement parks;
© c2011., Disney Editions,
Available copies: 1 / Total copies: 1
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Legendary service : the key is to care / by Blanchard, Kenneth H.; Cuff, Kathy.; Halsey, Victoria.;
Includes bibliographical references."Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care."--Provided by publisher.
Subjects: Customer relations.; Customer services; Customer services.;
Available copies: 1 / Total copies: 1
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The office. [videorecording] / by Daniels, Greg.; Fischer, Jenna,1974-; Gervais, Ricky.; Helms, Ed.; Kaling, Mindy.; Krasinski, John,1979-; Merchant, Stephen.; Wilson, Rainn,1968-; Universal Studios Home Entertainment (Firm);
Rainn Wilson, John Krasinski, Jenna Fischer, Mindy Kaling, Ed Helms.The Dunder Mifflin crew bid farewell to their own little corner of Scranton in the ninth and final season of The Office.Canadian Home Video Rating: 14A.DVD, region 1 ; anamorphic widescreen (1.78:1) presentation ; Dolby digital 5.1 surround.
Subjects: Television comedies.; Clerks; Office management; Office politics; Paper products industry;
For private home use only.
Available copies: 1 / Total copies: 1
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Shōgun. by Clavell, James,author.;
After Englishman John Blackthorne is lost at sea, he awakens in a place few Europeans know of and even fewer have seen--Nippon. Thrust into the closed society that is seventeenth-century Japan, a land where the line between life and death is razor-thin, Blackthorne must negotiate not only a foreign people, with unknown customs and language, but also his own definitions of morality, truth, and freedom. As internal political strife and a clash of cultures lead to seemingly inevitable conflict, Blackthorne's loyalty and strength of character are tested by both passion and loss, and he is torn between two worlds that will each be forever changed.
Subjects: Historical fiction.; Novels.; Catholic Church; British; Samurai; Warlordism;
Available copies: 1 / Total copies: 1
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Shōgun. by Clavell, James,author.;
After Englishman John Blackthorne is lost at sea, he awakens in a place few Europeans know of and even fewer have seen--Nippon. Thrust into the closed society that is seventeenth-century Japan, a land where the line between life and death is razor-thin, Blackthorne must negotiate not only a foreign people, with unknown customs and language, but also his own definitions of morality, truth, and freedom. As internal political strife and a clash of cultures lead to seemingly inevitable conflict, Blackthorne's loyalty and strength of character are tested by both passion and loss, and he is torn between two worlds that will each be forever changed.
Subjects: Historical fiction.; Novels.; British; Courts and courtiers;
Available copies: 1 / Total copies: 1
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Snake oil : a novel / by Dimberg, Kelsey Rae,author.;
Rhoda West is Silicon Valley's favorite female CEO: the luminously charismatic founder of the fast-growing startup Radical, a wellness company whose core mission is the betterment of women's lives. Rhoda's Instagram page offers intimate glimpses of her personal life alongside promotions for the cult-status products developed in the Well, Radical's secretive lab. Dani Lang is a "quester," as Rhoda calls her most avid followers. Dani found Radical at a low point in her life, and took an entry level job just to get in the door. When she volunteers to test a controversial new supplement, Dani wins an opportunity to rise in the company, even to work with Rhoda herself. Cecelia Cole is a "quasher." She grinds away at the Customer Worship queue, resenting the entitled customers, the woo-woo Radical jargon, and Rhoda's smiling hypocrisy. Cecelia, who suffers from a miserable chronic illness, knows that the remedies Rhoda sells can't cure real sickness. Just as Rhoda announces another fundraising round that could turn Radical into a billion-dollar unicorn, an anonymous Twitter account begins spilling snarky gossip from inside the startup. Is Rhoda really the nurturing leader she presents to the world, or a fraud? Or is this just another case of a woman in business being punished for her strength and audacity? Tensions rise and loyalties clash, then tragedy strikes during a company party. In the aftermath of what looks more and more like a crime, even the most faithful questers begin to wonder to what lengths Rhoda will go to protect her company. Part page-turning suspense, part darkly comic skewering of startup culture, Snake Oil is a gripping exploration of ambition and authenticity, shining a revealing light on the wellness world.
Subjects: Thrillers (Fiction); Psychological fiction.; Novels.; Murder; Quacks and quackery; Secrecy; Women chief executive officers;
Available copies: 1 / Total copies: 1
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The Atomic City girls / by Beard, Janet,author.;
"In November 1944, eighteen-year-old June Walker boards an unmarked bus, destined for a city that doesn't officially exist. Oak Ridge, Tennessee has sprung up in a matter of months, a town of trailers and segregated houses, 24-hour cafeterias, and constant security checks. There, June joins hundreds of other young girls operating massive machines whose purpose is never explained. They know they are helping to win the war, but must ask no questions and reveal nothing to outsiders. The girls spend their evenings socializing and flirting with soldiers, scientists, and workmen at dances and movies, bowling alleys and canteens. June longs to know more about their top-secret assignment and begins an affair with Sam Cantor, the young Jewish physicist from New York who oversees the lab where she works and understands the end goal only too well, while her beautiful roommate Cici is on her own mission: to find a wealthy husband and escape her sharecropper roots. Across town, African-American construction worker Joe Brewer knows nothing of the government's plans, only that his new job pays enough to make it worth leaving his family behind, at least for now. But a breach in security will intertwine his fate with June's search for answers. When the bombing of Hiroshima brings the truth about Oak Ridge into devastating focus, June must confront her ideals about loyalty, patriotism, and war itself."--
Subjects: Historical fiction.; Women employees; World War, 1939-1945;
Available copies: 2 / Total copies: 2
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The love elixir of Augusta Stern : a novel / by Loigman, Lynda Cohen,author.;
"It's never too late for new beginnings. On the cusp of turning eighty, newly retired pharmacist Augusta Stern is adrift. When she relocates to Rallentando Springs-an active senior community in southern Florida-she unexpectedly crosses paths with Irving Rivkin, the delivery boy from her father's old pharmacy-and the man who broke her heart sixty years earlier. As a teenager growing up in 1920's Brooklyn, Augusta's role model was her father, Solomon Stern, the trusted owner of the local pharmacy and the neighborhood expert on every ailment. But when Augusta's mother dies and Great Aunt Esther moves in, Augusta can't help but be drawn to Esther's curious methods. As a healer herself, Esther offers Solomon's customers her own advice-unconventional remedies ranging from homemade chicken soup to a mysterious array of powders and potions. As Augusta prepares for pharmacy college, she is torn between loyalty to her father and fascination with her great aunt, all while navigating a budding but complicated relationship with Irving. Desperate for clarity, she impulsively uses Esther's most potent elixir with disastrous consequences. Disillusioned and alone, Augusta vows to reject Esther's enchantments forever. Sixty years later, confronted with Irving, Augusta is still haunted by the mistakes of her past. What happened all those years ago and how did her plan go so spectacularly wrong? Did Irving ever truly love her or was he simply playing a part? And can Augusta reclaim the magic of her youth before it's too late?"--
Subjects: Historical fiction.; Novels.; Jewish women; Love; Magic; Man-woman relationships; Pharmacists; Women pharmacists;
Available copies: 1 / Total copies: 1
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Queen of diamonds : a novel / by Marsh, Beezy,author.;
"London, 1922. Orphan girl Alice dreams of more than toiling long hours in Pink's jam factory. Inspired by stories about the legendary Queen of Thieves, Mary Carr, who terrorized the streets of Victorian London, Alice decides to set up her own gang: The Forty Thieves. She has an accomplice too: sly seamstress Kate Felix from Whitechapel persuades Alice they'd make the perfect team. Before long, the pair are making headlines in the glitzy world of 1920s Soho, known for their daring heists and for the row of heavy diamond rings that Alice uses like brass knuckles in her frequent brawls. What Alice soon discovers is that a life of crime makes her powerful enemies, including some who are closer to home than they'd like. Alice must sacrifice more than she ever imagined--but the toughest and most beautiful diamonds are formed under pressure. From squalid slums and the grim confines of Holloway Prison to the glittering nightclubs of London in the roaring twenties, Queen of Diamonds is a fast-paced, gritty story of love, loss and loyalty to the gang"--
Subjects: Historical fiction.; Novels.; Female offenders; Gangs; Nineteen twenties; Orphans; Survival; Women;
Available copies: 1 / Total copies: 1
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Results 1 to 10 of 14 |