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Results 1 to 10 of 106 |

What customers crave : how to create relevant and memorable experiences at every touchpoint / by Webb, Nicholas J.,1958-;
Includes bibliographical references, Internet addresses and index.LSC
Subjects: Customer services.; Customer relations.;
Available copies: 1 / Total copies: 1
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Legendary service : the key is to care / by Blanchard, Kenneth H.; Cuff, Kathy.; Halsey, Victoria.;
Includes bibliographical references."Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care."--Provided by publisher.
Subjects: Customer relations.; Customer services; Customer services.;
Available copies: 1 / Total copies: 1
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Customer service training 101 : quick and easy techniques that get great results / by Evenson, Renee,1951-author.;
Subjects: Customer services.; Customer relations.; Employees;
Available copies: 1 / Total copies: 1
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Be our guest : perfecting the art of customer service / by Kinni, Theodore B.,1956-; Disney Institute.;
Includes bibliographical references (p. 189-195) and index.LSC
Subjects: Disney Institute.; Customer services.; Customer relations.; Consumer satisfaction.; Customer loyalty.; Amusement parks;
© c2011., Disney Editions,
Available copies: 1 / Total copies: 1
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Value proposition design : how to create products and services customers want / by Osterwalder, Alex.; Pigneur, Yvesauthor; Bernarda, Gregauthor; Smith, Alanauthor; Papadakos, Trishdesigner;
Includes index (pages 282-290).Contents: Canvas. Customer profile ; Value map ; Fit -- Design. Prototyping possibilities ; Starting points ; Understanding customers ; Making choices ; Finding the right business model ; Designing in established organizations -- Test. What to test ; Testing step-by-step ; Experiment library ; Bringing it all together -- Evolve. Create alignment ; measure & monitor ; Improve relentlessly ; Reinvent yourself constantly ; Taobao : reinventing (e)-commerce.
Subjects: Business planning.; Customer service; Quality control.; Production management; Strategic planning.; Customer relations.;
Available copies: 1 / Total copies: 1
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Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and more / by Kerpen, Dave.; Rosenbluth, Mallorie.; Riedinger, Meg.;
Includes bibliographical references and index.LSC
Subjects: Internet marketing.; Online social networks.; Social media; Customer relations.; Branding (Marketing);
© c2015., McGraw-Hill Education,
Available copies: 1 / Total copies: 1
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The social media advantage : an essential handbook for small business / by Berkley, Holly.; Walter, Amanda.;
LSC
Subjects: Internet marketing; Social media; Social media; Online social networks; Customer relations;
© 2013., Self-Counsel Press,
Available copies: 1 / Total copies: 1
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As she fades / by Glines, Abbi.;
"On the night of her high school graduation, Vale McKinley and her boyfriend Crawford are in a terrible car accident that leaves Crawford in a coma. They were supposed to spend the summer planning for college, for a bright future full of possibility. Together. Instead, Vale spends long days in the hospital, hoping Crawford will awaken. Slate Allen, a college friend of Vales brother, has been visiting his dying uncle at the same hospital. When he and Vale meet, she cant deny the flutter of an illicit attraction. She tries to ignore her feelings, but she's not immune to Slate's charm. Slowly, they form a cautious friendship. Then, Crawford wakes up . . . with no memory of Vale or their relationship. Heartbroken, Vale opts to leave for college and move on with her life. Except now, shes in Slates territory, and their story is about to take a very strange turn"--Provided by publisher.LSC
Subjects: Love stories.; Interpersonal relations; Dating (Social customs); Traffic accidents;
Available copies: 1 / Total copies: 1
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Disappoint me : a novel / by Dinan, Nicola,author.;
""Fell down the stairs and woke up a trad wife." Max is thirty, a published poet and grossly overpaid legal counsel for a tech company. With a lifetime of dysphoria and fuccbois rattling around in her head, Max is plagued with a deep dissatisfaction during what should be the best years of her life. After taking a spill down the stairs at a New Year's Eve party, she decides to make some changes. First things first: a stab at good old-fashioned heteronormativity. Max thinks she's found the answer in Vincent, a corporate lawyer and hobby baker, whose trad friendship group may as well speak a foreign language, and whose Chinese parents never pictured their son dating a trans woman. This uncharted territory may have rough terrain, but Vincent cares for Max in a way she'd long given up on as a foolish fantasy. Yet Vincent is carrying his own baggage from his gap year in Thailand a decade prior: an explosive entanglement with a mysterious, gorgeous traveler. Voice-driven, warm, and poignant, Disappoint Me is an exploration of millennial angst, race, trans panic, and the allure of bourgeois domesticity that asks if we are defined by our worst mistakes"--
Subjects: Transgender fiction.; Queer fiction.; Romance fiction.; Psychological fiction.; Novels.; Dating (Social customs); Interpersonal relations; Transgender women; Transphobia;
Available copies: 0 / Total copies: 1
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The queen of Dirt Island / by Ryan, Donal,1977-author.;
"You'll never truly understand love until you've read Donal Ryan: a searing, jubilant story about four generations of women and the fierce devotion that binds them together. The Aylward women of Nenagh, County Tipperary, Ireland, are mad about each other, but you wouldn't always think it. You'd have to know them to know that-in spite of what the neighbors might say about raised voices and dramatic scenes-their house is a place of peace, filled with love, a refuge from the sadness and cruelty of the world. Their story begins at an end and ends at a beginning. It involves wives and widows, gunrunners and gougers, sinners and saints. It's a story of terrible betrayals and fierce loyalties, of isolation and togetherness, of transgression, forgiveness, desire, and love. Of all the things family can be and all the things it sometimes isn't. The Queen of Dirt Island is an uplifting celebration of fierce, loyal love and the powerful stories that bind generations together"--
Subjects: Domestic fiction.; Novels.; Families; Intergenerational relations; Interpersonal relations; Women;
Available copies: 0 / Total copies: 1
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Results 1 to 10 of 106 |