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What customers crave : how to create relevant and memorable experiences at every touchpoint / by Webb, Nicholas J.,1958-;
Includes bibliographical references, Internet addresses and index.LSC
Subjects: Customer services.; Customer relations.;
Available copies: 1 / Total copies: 1
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Legendary service : the key is to care / by Blanchard, Kenneth H.; Cuff, Kathy.; Halsey, Victoria.;
Includes bibliographical references."Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care."--Provided by publisher.
Subjects: Customer relations.; Customer services; Customer services.;
Available copies: 1 / Total copies: 1
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Customer service training 101 : quick and easy techniques that get great results / by Evenson, Renee,1951-author.;
Subjects: Customer services.; Customer relations.; Employees;
Available copies: 1 / Total copies: 1
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Be our guest : perfecting the art of customer service / by Kinni, Theodore B.,1956-; Disney Institute.;
Includes bibliographical references (p. 189-195) and index.LSC
Subjects: Disney Institute.; Customer services.; Customer relations.; Consumer satisfaction.; Customer loyalty.; Amusement parks;
© c2011., Disney Editions,
Available copies: 1 / Total copies: 1
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Value proposition design : how to create products and services customers want / by Osterwalder, Alex.; Pigneur, Yvesauthor; Bernarda, Gregauthor; Smith, Alanauthor; Papadakos, Trishdesigner;
Includes index (pages 282-290).Contents: Canvas. Customer profile ; Value map ; Fit -- Design. Prototyping possibilities ; Starting points ; Understanding customers ; Making choices ; Finding the right business model ; Designing in established organizations -- Test. What to test ; Testing step-by-step ; Experiment library ; Bringing it all together -- Evolve. Create alignment ; measure & monitor ; Improve relentlessly ; Reinvent yourself constantly ; Taobao : reinventing (e)-commerce.
Subjects: Business planning.; Customer service; Quality control.; Production management; Strategic planning.; Customer relations.;
Available copies: 1 / Total copies: 1
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The Arc / by Henwood Hoen, Tory,author.;
"For fans of Taylor Jenkins Reid, Sally Rooney, and Rebecca Serle, Tory Henwood Hoen's The Arc is a smart, high concept love story that asks: is it possible to optimize our most intimate relationships? Thirty-five-year-old Ursula Byrne, VP of Strategic Audacity at a branding agency in Manhattan, is successful, witty, whip-smart, and single. She's tried all the dating apps, and let's just say: she's underwhelmed by her options. You'd think that by now someone would have come up with something more bespoke; a way for users to be more tailored about who and what they want in a life partner--how hard could that be? Enter The Arc: a highly secretive, super-sophisticated matchmaking service that uses a complex series of emotional, psychological and physiological assessments to architect partnerships that will go the distance. The price tag is high, the promise ambitious--a level of lifelong compatibility that would otherwise be unattainable. In other words, The Arc will find your ideal mate. Ursula is paired with forty-two-year-old lawyer Rafael Banks. From moment one, this feels like the electric, lasting love they've each been seeking their whole adult lives. But as their relationship unfolds in unanticipated ways, the two begin to realize that true love is never a sure thing. And the arc of a relationship is never predictable ... even when it's fully optimized"--
Subjects: Chick lit.; Humorous fiction.; Dating (Social customs); Dating services; Executives; Interpersonal attraction; Man-woman relationships; Online dating;
Available copies: 1 / Total copies: 1
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Adam & Evie's matchmaking tour : a novel / by Nguyen, Nora,author.;
Evie Lang's life is in shambles. On the heels of losing her beloved aunt, she's unceremoniously fired from her poetry professorship by her secret boyfriend. Lacking income and inspiration, she's stuck in Ohio with no idea how to move forward--until hope arrives in a surprising letter. Auntie Hảo left Evie the deed to her San Francisco row house, a place full of Evie's happiest memories. The catch? To inherit, she must go on a pre-arranged matchmaking tour in Việt Nam. The last thing Evie wants is to spend time with a group of strangers looking for love. But she can't resist the chance to finally visit her family's native home. A world away, Adam Quyền has a chip on his shoulder. He's working around the clock as CMO for his sister's elite matchmaking business, a job complicated by her insistence that he knows nothing about love. He's desperate to prove himself, so when she challenges him to join the inaugural tour, he reluctantly agrees. Adam thinks Evie is chaotic and unpredictable. Evie thinks Adam is grumpy and uptight. But from the bustling streets of Hồ Chí Minh City to the soaring waterfalls in Đà Lạt, they keep getting thrown together, their animosity charged with attraction...and they discover that true love may be out there, if they are willing to take a leap.
Subjects: Romance fiction.; Humorous fiction.; Novels.; Dating (Social customs); Dating services; Inheritance and succession; Interpersonal relations; Man-woman relationships; Tours; Women poets;
Available copies: 0 / Total copies: 1
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The right sort of man / by Montclair, Allison,author.;
Includes bibliographical references."In a London slowly recovering from World War II, two very different women join forces to launch a business venture in the heart of Mayfair--The Right Sort Marriage Bureau. Miss Iris Sparks, quick-witted and impulsive, and Mrs. Gwendolyn Bainbridge, practical and widowed with a young son, are determined to achieve some independence and do some good in a rapidly changing world. But the promising start to their marriage bureau is threatened when their newest client, Tillie La Salle, is found murdered and the man arrested for the crime is the prospective husband they matched her with. While the police are convinced they have their man, Miss Sparks and Mrs. Bainbridge are not. To clear his name--and to rescue their fledging operation's reputation--Sparks and Bainbridge decide to investigate on their own, using the skills and contacts they've each acquired through life and their individual adventures during the recent war."--
Subjects: Detective and mystery fiction.; Historical fiction.; Businesswomen; Dating services; Marriage; Murder;
Available copies: 1 / Total copies: 1
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The Marriage Bureau : true stories of 1940s London match-makers / by Halson, Penrose.; Halson, Penrose.Marriages are made in Bond Street.;
Recounts the story of Heather Jenner, Mary Oliver and the clients of their marriage bureau which they opened in 1940s London in order to help people find their love match.LSC
Subjects: Jenner, Heather.; Oliver, Mary (Matchmaker); Marriage Bureau; Dating services; Marriage;
Available copies: 2 / Total copies: 2
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Rental person who does nothing : a memoir / by Morimoto, Shoji,author.; Knotting, Don,translator.; translation of:Morimoto, Shoji.'Rental nanmo shinai hito' to iu service wo hajimemasu.English.;
"Shoji Morimoto was constantly being told that he was a 'do-nothing' because he lacked initiative. Dispirited and unemployed, it occurred to him that if he was so good at doing nothing, perhaps he could turn it into a business. And with one tweet, he began his business of renting himself out to do nothing. Morimoto, aka Rental Person, provides a fascinating service to the lonely and socially anxious. Sitting with a client undergoing surgery, accompanying a newly-divorced client to her favourite restaurant, visiting the site of a client's suicide attempt are just a few of his thousands of true life adventures. He is dependable, non-judgmental and committed to remaining a stranger and the curious encounters he shares are revelatory about both Japanese society and human psychology. In Rental Person Who Does Nothing, Morimoto chronicles his extraordinary experiences in his unique line of work and reflects on how we consider relationships, jobs and family in our search for meaningful connection and purpose in life"--Publisher's description.
Subjects: Autobiographies.; Anecdotes.; Personal narratives.; Morimoto, Shoji.; Interpersonal relations; Loneliness; Social psychology; Social service;
Available copies: 1 / Total copies: 1
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Results 1 to 10 of 55 |