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What customers crave : how to create relevant and memorable experiences at every touchpoint / by Webb, Nicholas J.,1958-;
Includes bibliographical references, Internet addresses and index.LSC
Subjects: Customer services.; Customer relations.;
Available copies: 1 / Total copies: 1
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Legendary service : the key is to care / by Blanchard, Kenneth H.; Cuff, Kathy.; Halsey, Victoria.;
Includes bibliographical references."Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care."--Provided by publisher.
Subjects: Customer relations.; Customer services; Customer services.;
Available copies: 1 / Total copies: 1
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Customer service training 101 : quick and easy techniques that get great results / by Evenson, Renee,1951-author.;
Subjects: Customer services.; Customer relations.; Employees;
Available copies: 1 / Total copies: 1
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Be our guest : perfecting the art of customer service / by Kinni, Theodore B.,1956-; Disney Institute.;
Includes bibliographical references (p. 189-195) and index.LSC
Subjects: Disney Institute.; Customer services.; Customer relations.; Consumer satisfaction.; Customer loyalty.; Amusement parks;
© c2011., Disney Editions,
Available copies: 1 / Total copies: 1
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Value proposition design : how to create products and services customers want / by Osterwalder, Alex.; Pigneur, Yvesauthor; Bernarda, Gregauthor; Smith, Alanauthor; Papadakos, Trishdesigner;
Includes index (pages 282-290).Contents: Canvas. Customer profile ; Value map ; Fit -- Design. Prototyping possibilities ; Starting points ; Understanding customers ; Making choices ; Finding the right business model ; Designing in established organizations -- Test. What to test ; Testing step-by-step ; Experiment library ; Bringing it all together -- Evolve. Create alignment ; measure & monitor ; Improve relentlessly ; Reinvent yourself constantly ; Taobao : reinventing (e)-commerce.
Subjects: Business planning.; Customer service; Quality control.; Production management; Strategic planning.; Customer relations.;
Available copies: 1 / Total copies: 1
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The Perfect Passion Company / by McCall Smith, Alexander,1948-author.;
"As the new manager of The Perfect Passion Company at No. 24 Mouse Lane in New Town, Katie Donald has made it her mission to provide help to the lovelorn citizens of Edinburgh. With the help of her amiable and handsome office neighbor William Kidd, she finds herself making matches for the lonely hearts of Edinburgh who want a more personal touch. In this tale, Katie helps an airline pilot figure out what it is he really wants in a partner by sending him to cooking school. Another customer, a hotelier with a particularly overbearing mother, arrives looking for a bit of freedom -- and space. Along the way, Katie learns that the work of the Perfect Passion Company may be a little broader in its scope than she had originally thought."--
Subjects: Romance fiction.; Novels.; Dating (Social customs); Dating services; Interpersonal attraction; Mate selection;
Available copies: 3 / Total copies: 3
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We met like this : a novel / by West, Kasie,author.;
"Beloved author Kasie West's sparkling adult rom-com debut about a hopeless romantic falling for the one man she never expected. Can a swipe right turn into swept away? Margot Hart is a hopeless romantic. That's why she wants to be a literary agent -- to help bring romance books to the world. It's also why she hates dating apps with all her romance loving soul. She wants her own love story to be just as much fun as the books she reads -- a mixed up coffee order, a mistaken identity. She's not going to tell the story that she swiped right on future husband's shirtless pic for the rest of her life. The problem is that her most consistent relationship over the last several years is with Oliver, a guy she keeps rematching with on the apps. They've only been on one date and it was a disaster ... well, until the make out session in the car before parting ways. But, she keeps reminding herself, a make out session does not a relationship make. And so there will not be a date two regardless of how witty their app banter is. When Margot gets fired from her job on the same day she meets Oliver again, her life becomes a veritable shit show. Her dream career is dying right before her eyes, and Oliver thinks she's interested in only one thing: a repeat of the hot make out session they had three years ago so she can get him out of her system. And maybe that is all she wants from him, because she and Oliver are definitely not compatible -- he doesn't hit the snooze button, he runs five miles every morning, he reads nonfiction, and worst of all, she didn't meet him in a cute way! But in her scramble to keep her dream career alive, by opening her own agency, Oliver is there with his golden retriever energy, more steady and helpful than any man she's ever dated. Just when she thinks she's overcome her app bias, she realizes that maybe it's not her who's holding back, but him. And his reasons are more than she bargained for. Kasie West's romantic adult debut is full of witty banter, meet cutes gone awry and, ultimately, true love"--
Subjects: Romance fiction.; Novels.; Dating (Social customs); Dating services; Literary agents; Man-woman relationships; Mobile apps;
Available copies: 0 / Total copies: 1
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Adam & Evie's matchmaking tour : a novel / by Nguyen, Nora,author.;
Evie Lang's life is in shambles. On the heels of losing her beloved aunt, she's unceremoniously fired from her poetry professorship by her secret boyfriend. Lacking income and inspiration, she's stuck in Ohio with no idea how to move forward--until hope arrives in a surprising letter. Auntie Hảo left Evie the deed to her San Francisco row house, a place full of Evie's happiest memories. The catch? To inherit, she must go on a pre-arranged matchmaking tour in Việt Nam. The last thing Evie wants is to spend time with a group of strangers looking for love. But she can't resist the chance to finally visit her family's native home. A world away, Adam Quyền has a chip on his shoulder. He's working around the clock as CMO for his sister's elite matchmaking business, a job complicated by her insistence that he knows nothing about love. He's desperate to prove himself, so when she challenges him to join the inaugural tour, he reluctantly agrees. Adam thinks Evie is chaotic and unpredictable. Evie thinks Adam is grumpy and uptight. But from the bustling streets of Hồ Chí Minh City to the soaring waterfalls in Đà Lạt, they keep getting thrown together, their animosity charged with attraction...and they discover that true love may be out there, if they are willing to take a leap.
Subjects: Romance fiction.; Humorous fiction.; Novels.; Dating (Social customs); Dating services; Inheritance and succession; Interpersonal relations; Man-woman relationships; Tours; Women poets;
Available copies: 1 / Total copies: 1
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The right sort of man / by Montclair, Allison,author.;
Includes bibliographical references."In a London slowly recovering from World War II, two very different women join forces to launch a business venture in the heart of Mayfair--The Right Sort Marriage Bureau. Miss Iris Sparks, quick-witted and impulsive, and Mrs. Gwendolyn Bainbridge, practical and widowed with a young son, are determined to achieve some independence and do some good in a rapidly changing world. But the promising start to their marriage bureau is threatened when their newest client, Tillie La Salle, is found murdered and the man arrested for the crime is the prospective husband they matched her with. While the police are convinced they have their man, Miss Sparks and Mrs. Bainbridge are not. To clear his name--and to rescue their fledging operation's reputation--Sparks and Bainbridge decide to investigate on their own, using the skills and contacts they've each acquired through life and their individual adventures during the recent war."--
Subjects: Detective and mystery fiction.; Historical fiction.; Businesswomen; Dating services; Marriage; Murder;
Available copies: 1 / Total copies: 1
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The Marriage Bureau : true stories of 1940s London match-makers / by Halson, Penrose.; Halson, Penrose.Marriages are made in Bond Street.;
Recounts the story of Heather Jenner, Mary Oliver and the clients of their marriage bureau which they opened in 1940s London in order to help people find their love match.LSC
Subjects: Jenner, Heather.; Oliver, Mary (Matchmaker); Marriage Bureau; Dating services; Marriage;
Available copies: 1 / Total copies: 2
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Results 1 to 10 of 59 |