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Customer service training 101 : quick and easy techniques that get great results / by Evenson, Renee,1951-author.;
Subjects: Customer services.; Customer relations.; Employees;
Available copies: 1 / Total copies: 1
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No good deed / by Brennan, Allison.;
LSC
Subjects: Suspense fiction.; Detective and mystery stories.; Kincaid, Lucy (Fictitious character); United States. Federal Bureau of Investigation; Escaped prisoners;
Available copies: 1 / Total copies: 1
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The Fearless Organization. by LIT Videobooks (Firm),dst; Kanopy (Firm),dst;
Originally produced by LIT Videobooks in 2025.This videobook explores this culture of psychological safety in the workplace, and provides a blueprint for bringing it to life.Mode of access: World Wide Web.
Subjects: Documentary films.; Literature.; Arts.; Business.; Leadership.; Psychology.; Social sciences.; Instructional films.; Business education.; Documentary films.; Artists.; Authors--Interviews.; Management.; Employees--Training of.; Work environment.; Art and architecture.;
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Ricochet : a novel / by Moore, Taylor,author.;
After hunting down a rogue spy as part of an elite CIA counterespionage unit, Garrett Kohl returns home to Texas in hopes of settling down and carving out a normal life. While learning the ropes of fatherhood, falling deeper in love with his high school crush, and rebuilding his wildfire ravaged cattle ranch, he is approached in secret by an engineer working at a nearby nuclear weapons plant, who is in desperate need of his help. Utilizing a unique skill set--abilities Garrett has honed as a deep cover narcotics agent and former Green Beret--he embarks on an off-the-books investigation and learns that Iranian operatives are blackmailing weapons facility employees and potentially planning a devastating act of sabotage and destruction. Already engaged in an intense shadow war with Tehran and their Quds Force spies, Garrett's CIA team rallies to take down the extortionists and dismantle their operation. But before they can get their mission under way, enemy commandos hijack a train carrying nuclear weapons, and activate a lone wolf assassin to murder the visiting U.S. Secretary of Defense. Caught flatfooted by the sudden attack, Garrett musters the only help he can find--a ragtag crew of outcasts and outlaws, some of whom he'd once put behind bars. Although they're from different walks of life, and opposite sides of the law, they hold in common the deep desire to protect their homes, their families, and their way of life on the remote, wild, and alluring Texas High Plains.
Subjects: Thrillers (Fiction); Novels.; United States. Drug Enforcement Administration; Hijacking of trains; Nuclear weapons; Extortion;
Available copies: 1 / Total copies: 1
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Hearts of darkness : serial killers, the behavioral science unit, and my life as a woman in the FBI / by Monroe, Jana,author.; Navarro, Joe,1953-writer of foreword.;
Includes bibliographical references and index.Jana Monroe was no ordinary cop. One of the first analysts-and, at the time, the only female agent-in the world-renowned FBI Behavioral Science Unit, she consulted on more than 850 homicide cases, including infamous serial killers. Monroe was also the model for Clarice Starling in the movie version of 'The Silence of the Lambs'; she even helped train Jodie Foster for her Oscar-winning role. Monroe's later years found her dealing with the aftermath of Columbine, heading up the FBI's post-9/11 investigation in Las Vegas, and much more. A riveting memoir of a trailblazing woman's life hunting down the monsters among us, for fans of 'Mindhunter', 'Criminal Minds', 'My Favorite Murder', and 'The Silence of the Lambs'.
Subjects: Biographies.; Personal narratives.; True crime stories.; Monroe, Jana.; FBI Academy. Behavioral Science Unit; FBI Academy. Behavioral Science Unit; Criminal behavior, Prediction of; Serial murder investigation;
Available copies: 1 / Total copies: 1
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Black Wolf : a novel / by Kent, Kathleen,1953-author.;
"It is 1990 when Melvina Donleavy arrives in Soviet Belarus on her first undercover mission with the CIA, alongside three fellow agents--none of whom know she is playing two roles. To the prying eyes of the KGB, she is merely a secretary; to her CIA minders, she is the only one who can stop the flow of nuclear weapons from the crumbling Soviet Union into the Middle East. For Mel has a secret; she is a 'super recognizer,' someone who never forgets a face. But no training could prepare her for the reality of life undercover, and for the streets of Minsk, where women have been disappearing. Soviet law enforcement is firm: murder is a capitalist disease. But could a serial killer be at work? Especially if he knew no one was watching? As Mel searches for answers, she catches the eye of an entirely different kind of threat: the elusive and petrifying 'Black Wolf,' head of the KGB"--
Subjects: Thrillers (Fiction); Historical fiction.; Spy fiction.; Novels.; United States. Central Intelligence Agency; Nuclear weapons; Serial murderers; Women intelligence officers;
Available copies: 1 / Total copies: 1
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Book and dagger : how scholars and librarians became the unlikely spies of World War II / by Graham, Elyse,1985-author.;
Includes bibliographical references and index."The untold story of the academics who became OSS spies, invented modern spycraft, and helped turn the tide of the war At the start of WWII, the US found itself in desperate need of an intelligence agency. The Office of Strategic Services (OSS), a precursor to today's CIA, was quickly formed -- and, in an effort to fill its ranks with experts, the OSS turned to academia for recruits. Suddenly, literature professors, librarians, and historians were training to perform undercover operations and investigative work -- and these surprising spies would go on to profoundly shape both the course of the war and our cultural institutions with their efforts. In Book and Dagger, Elyse Graham draws on personal histories, diaries, and declassified OSS files to tell the story of a small but connected group of humanities scholars turned unlikely spies. Among them are Joseph Curtiss, a literature professor who hunted down German spies and turned them into double agents; Sherman Kent, a smart-mouthed history professor who rose to become the head of analysis for all of Europe and Africa; and Adele Kibre, an archivist who was sent to Stockholm to secretly acquire documents for the OSS. These unforgettable characters would ultimately help lay the foundations of modern intelligence and transform American higher education when they returned after the war. Thrillingly paced and rigorously researched, Book and Dagger is an inspiring and gripping true story about a group of academics who helped beat the Nazis -- a tale that reveals the indelible power of humanities to change the world"--
Subjects: Biographies.; Personal narratives.; Curtiss, Joseph T., 1901-1992.; Kent, Sherman.; Kibre, Adele.; United States. Office of Strategic Services; College teachers; Espionage, American; Librarians; Spies; World War, 1939-1945; World War, 1939-1945;
Available copies: 1 / Total copies: 1
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The Dallergut dream-making district : a novel / by Lee, Miye,author.; Lee, Joosun,translator.;
"It's been a year since Penny first walked through the doors of the Dallergut Dream Department Store, and surviving a year at the store means one thing ... She is now an official employee of the dream industry! She can finally take the express commuter train to the Company District, where all the dream-production companies are located, and discover how all raw dream materials and testing equipment are produced. But the Company District is not quite what she expected. Instead it hides a secret underbelly of the magical industry that Penny thought she was a part of. Penny discovers the Civil Complaint Center, full of people filing complaints about their dreams. She also learns about the regular customers who have stopped coming to the store. As she gets to the bottom of each complaint, she begins to expand her horizons, moving beyond the role of dreamseller to understanding what lies in the hearts of their lost regulars."--
Subjects: Fantasy fiction.; Magic realist fiction.; Novels.; Department stores; Dreams; Imaginary places; Subconsciousness;
Available copies: 0 / Total copies: 1
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Life undercover : coming of age in the CIA / by Fox, Amaryllis,author.;
Amaryllis Fox was in her last year as an undergraduate at Oxford studying theology and international law when her writing mentor Daniel Pearl was captured and beheaded. Galvanized by this brutality, Fox applied to a master's program in conflict and terrorism at Georgetown's School of Foreign Service, where she created an algorithm that predicted, with uncanny certainty, the likelihood of a terrorist cell arising in any village around the world. At twenty-one, she was recruited by the CIA. Her first assignment was reading and analyzing hundreds of classified cables a day from foreign governments and synthesizing them into daily briefs for the president. Her next assignment was at the Iraq desk in the Counterterrorism center. At twenty-two, she was fast-tracked into advanced operations training, sent from Langley to "the Farm," where she lived for six months in a simulated world learning how to use a Glock, how to get out of flexicuffs while locked in the trunk of a car, how to withstand torture, and the best ways to commit suicide in case of captivity. At the end of this training she was deployed as a spy under non-official cover-- the most difficult and coveted job in the field as an art dealer specializing in tribal and indigenous art and sent to infiltrate terrorist networks in remote areas of the Middle East and Asia.
Subjects: Autobiographies.; Biographies.; Fox, Amaryllis.; United States. Central Intelligence Agency; Intelligence officers; Terrorism; Women intelligence officers;
Available copies: 2 / Total copies: 2
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Pocketbooks and pistols / by Howell, Dorothy(Dorothy A.);
Haley Randolph isn't exactly a model sales clerk at Holt's Department Store. But when the corporate office acquires a high-end boutique chain and extends a juicy discount to employees, the fashionista will do anything--maybe even a little hard work--to keep the part-time gig and clinch a Mystique handbag, the season's absolute must-have, at a heart-stopping price. With the extra duties she's taking on, Haley's positioning herself to be Employee of the Month. But when Haley discovers former Holt's employee Asha McLean shot dead behind the store during orientation training, it turns out there's more to die for than hot designer deals. The ensuing negative publicity could force Holt's to close its doors permanently, sinking the surrounding shopping center--and Haley's job--into oblivion. Haley can't fathom why anyone would harm Asha--until she learns that her former coworker, who secretly lived in Sherman Oaks and owned a mint BMW, was seriously shady. Upon closer inspection, Asha's duplicitous lifestyle not only earned lots of cash, but plenty of mortal enemies. As authorities question her innocence and business wanes, Haley's desperate to sack the murderer and save Holt's in time. Otherwise, instead of rocking a Mystique, Haley might end up full of holes--or worse, locked away in a very unflattering shade of orange.
Subjects: Detective and mystery fiction.; Randolph, Haley (Fictitious character); Women detectives; Murder;
Available copies: 1 / Total copies: 1
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Results 1 to 10 of 24 |