From the bestselling author of 'The Power of Habit', a fascinating exploration of what makes conversations work, and how we can all learn to be supercommunicators at work and in life. We all know people who seem capable of connecting with almost anyone. They're the ones we love talking to, who we turn to for advice, who hear what we are trying to say and make us feel seen. Charles Duhigg argues that supercommunicators understand that whenever we speak, we're actually participating in one of three conversations: practical, emotional, and social. If you don't know what kind of conversation you're having, connection is hard. With his trademark clarity and storytelling, Duhigg shows readers how to recognize these three conversations-and teaches us the skills we need to navigate them more successfully. Communication is a superpower. By bringing readers into jury deliberations and fraught CIA recruitments, into Netflix's company-wide conversations about equity and the writers' room of 'The Big Bang Theory', Duhigg uncovers why some people are able to make themselves heard-and to hear others-so clearly. We learn how to identify and leverage the hidden layers that lurk beneath every conversation. In the end, we learn a simple but powerful lesson: with the right tools, we can connect with anyone.