Book
Legendary service : the key is to care / Ken Blanchard, Kathy Cuff & Victoria Halsey.
"Legendary service offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care."--Provided by publisher.
Record details
- ISBN: 9780071819046 (hardback) :
- Physical Description: xi, 161 pages ; 22 cm.
- Publisher: New York ; McGraw-Hill Education, [2014]
- Copyright: ©2014
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references. |
Search for related items by subject
| Subject: | Customer relations. Customer services > Management. Customer services. |
Available copies
- 1 of 1 copy available at Tsuga Consortium.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Lakeshore Branch | 658.812 Bla | 31681002559078 | NONFIC | Available | - |
