Book
Powerful conversations : how high-impact leaders communicate / Phil Harkins.
Record details
- ISBN: 1260019624 (pbk.)
- ISBN: 9781260019629 (pbk.)
- Physical Description: xvi, 192 pages : illustrations.
- Edition: [Revised edition].
- Publisher: New York : McGraw-Hill Education, [2017]
- Copyright: ©2017
Content descriptions
| General Note: | "With an all new preface from the author"--Cover. Includes index. |
| Formatted Contents Note: | Part I. The discipline of powerful conversations. Powerful conversations and high-impact leaders -- The structure and impact of powerful conversations -- The types of powerful conversations -- The swamp : getting into and out of bad conversations -- Difficult conversations -- Part II. Powerful conversations in practice. Powerful conversations and trust -- The agenda for change -- Passionate champions -- Retaining great people -- The voice of leadership -- Appendix. A powerful conversations toolbox -- Tool 1: Planning, conducting, and measuring powerful conversations -- Tool 2: The tower of power -- Tool 3: The leadership assessment instrument (LAI) -- Tool 4: The trust tool -- Tool 5: The change tool -- Tool 6: The retention tool -- Index. |
| Immediate Source of Acquisition Note: | LSC 25.95 |
Search for related items by subject
| Subject: | Communication in management. Leadership. Communication in organizations. |
