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The temperature is rising, which can only mean one thing: it's summer! Bookings are up at Hotel Flamingo and the hotel is getting busy. Anna is excited to receive word from King Penguin royalty asking to holiday in their Royal Suite. But there's a lot to get done, and it's not easy to manage the needs of the penguins when there's a heatwave on and a huge ice shortage. Help! When Mr Ruffian of the rival Glitz hotel finds out that the penguins have chosen to stay at Hotel Flamingo he is furious. It's not long before Anna starts to suspect that there is a spy and saboteur at the hotel; how else to explain why everyone is going so wrong for the visit of the Royal Penguins? Can Anna return Hotel Flamingo to its usual shining self and have happy guests all round?